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Comment on Heitz Cellar Napa Valley Cabernet Bella Oaks Vineyard 1998 by Heitz Cellar Napa Valley Cabernet Bella Oaks Vineyard 1998 « Wine … | The Bottle and Cork - Napa and Sonoma Wine blog

Fri, 06 Nov 2009 17:41:32 +0000

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Comment on 1855.com worst wine retailer on the web by bgcilgen

bgcilgen — Fri, 06 Nov 2009 10:21:16 +0000

Hi, I’m from Holland too, I’ve ordered en primeurs in 2006 (24 bottles, 1.900 euro) Same story as the others. I had once the PA of mr Sauty on the line. She promissed that he would call back: nothing of course, dealt with several personal customer services guys. Send 10 or more emails, called several times. Nothing but broken promisses and lies. Most CS’s left the company in the meantime
I think only legal actions will work.
How and what to do?

Comment on 1855.com finally deliver – well sort of by KS

KS — Thu, 29 Oct 2009 14:02:52 +0000

I just lodged a complaint with the European Consumer Commission, and will update this blog with the result.

Having not received about 40% of my 2005 primeurs, in July I managed to contact Matthieu Rahamefy (who has since left 1855.com – perhaps he was too honest?). He agreed to give me a refund, and asked me to send a letter confirming such, and listing the wines on which a refund was required, which I did.

Following that, there no response to emails. Upon calling I was told, “It is with the finance department. It will be processed within two weeks”. I was told the same again a few weeks later. And again, “Don’t worry, you will get your money”. Most recently, I was told “We can’t find your letter. You will need to send it again”. I did. Not surprisingly, no reponse – these are clearly just stall tactics.

Consequently, it is clear that 1855.com have no intention of giving me my wines or my money back. I am envious of those who managed to get a refund without much of a fight.

How have others gone in pursuing their refunds?

Comment on 1855.com worst wine retailer on the web by Jon H

Jon H — Thu, 29 Oct 2009 09:35:40 +0000

Dear Elena,

Have a look at: http://www.youforum.co.uk/worst_wine_retailer/index.php

I’ve listed and spoke with some very good en-premier retailers who distribute throughout europe. They are also aware of how bad 1855.com are. You have have to look at a company and ask what is behind them. With en-premier wine you are buying almost on trust, with the promise of your wine arriving in 2 years time. If the supplier is backed by a larger parent company which is establisded upon reputation and brand strength then you should be ok.

I have had good dealings (for my 2008) with:

http://www.caveulysse.com/ – This is owned by Chanel Inc. (i.e. the perfume house)
http://www.wineandco.co.uk/ – THis is owned by Louis Vitton/Moet/Hennessy (LVMH – see http://www.lvmh.com/ )

there is also

http://www.chateauprimeur.com/ – With these, you are able to have a separate insurance scheme in case they are unable (for some reason) to supply you with the wine. This i think is issued by HSBC.
I hope this helps.
jon.

Comment on 1855.com worst wine retailer on the web by Elena

Elena — Mon, 26 Oct 2009 14:05:19 +0000

My family is in very similar situation, I have been communicating with 1855 over past two weeks. Nothing but the promises, and long hours on the phone, hoping that somebody will pick up and not hang up on you. My dad have invested a substantial amount in 2008 futures and also some wine that were supposed to be delivered back in September, nothing. Mostly we are worried about the futures, weather to take the money or wait and see. Does anyone could recommend a reliable company for 2008 futures? Any further recommendations, any luck with court orders? Elena

Comment on Montes Alpha Syrah 2006 by Keith Smith

Keith Smith — Sun, 25 Oct 2009 06:01:48 +0000

Do you have the 2006 montes alpha syrah as stated above as i could not find on your website.

Comment on Chateau Rollan de By 2001 (review) by achat vin

achat vin — Mon, 19 Oct 2009 08:58:55 +0000

Very disapointed by Rolland de By 2001. Too expensive

Comment on Rockbare Shiraz 2004 by Ian Fryer

Ian Fryer — Mon, 12 Oct 2009 14:48:08 +0000

Absolutely superb.. One of the best

Comment on 1855.com worst wine retailer on the web by Jon H

Jon H — Mon, 12 Oct 2009 13:11:43 +0000

Hi.

I’m still owed some wine by 1855.com What have you done about taking them to court ?

Are you still pursueing the matter ?

If so, please get in touch.

Cheers,
jon.

Comment on 1855.com worst wine retailer on the web by Michael

Michael — Thu, 08 Oct 2009 19:11:48 +0000

Sounds like a big scam, I also ordered 6 bottles Bordeaux 2005 two years ago paid 349,80 with final balance on delivery,then last year 1855.com offered me one years storage which I did after that not a word I also been phoning every day for the past two weeks only to be cut off. I’ve sent so far 2 emails with no reply. I’m living in hope as I’ve spent a lot of money and had no return…..
I’ll let you know about the progress.