1855.com, based in Paris, claim to be the largest wine retailer on the web. In my experience they are the worst.
I created an account with http://www.1855.com and placed an order for two cases of wine to be delivered to an address in France where I was staying. On the 7th of June my credit card was charged.
Nine days later I sent an email to 1855.com asking when the wine might be delivered, saying I needed warning because I had not stayed at this apartment before and was unsure of how deliveries where made. No reply.
Three days later I emailed 1855.com again. No reply.
Four days later I emailed again. No reply.
So I phoned. Several times I reached a recorded message that said all 1855.com operators were busy, please phone back. What a great way to look after customers, and take phone orders !! Eventually I reached a person who acknowledged that my emails had been received, she said she couldn’t answer my question but would email me the answer. No answer ever came.
Eventually their web site updated to include a delivery date for my wine “tow (sic) to three weeks from order date”.
Four weeks after order date I rang, and rang, and rang. Finally I reached a person, Charlotte, who told me that she couldn’t help me now and that I had to call back after the weekend on Monday. I asked why and she said because they were busy phoning customers. “But I’m a customer, why can’t you serve me now, I would like you to cancel my order and refund my money, I no longer trust your company”. But she said she couldn’t do anything, or tell me anything about my order, and that no one else available could. She could not explain why anything would be different on Monday.
In an hour I will phone http://www.1855.com again and try to get my money back or my wine. Meanwhile I thought I should write this note of warning to others.
To see how this turned out click here.